Training
While Nicely Slitters are commercialized globally, our technical support reaches out to customers efficiently to ensure the machine users are well trained and confident to approach full production.
Our after-sales training creates strong bond between personnel safety and quality performance, therefore, Nicely is rather emphasize the importance of the operation guidelines. After machine is delivered to customer’s facility, Nicely teams will come along to help with machine installation, a completed operation training will be put in action subsequently by our expertise to ensure the machine users are thoroughly trained to understand the safety guidance and skills for operating the machine.
Customer Supports
While Nicely Slitters are commercialized globally, our technical support reaches out to customers efficiently to ensure the machine users are well trained and confident to approach full production.
Besides on-site customer service, Nicely also provides flexible support remotely through an upgraded SIMATIC controller which enables Nicely technical team to diagnose and correct operation issues instantly.
SERVICES, appreciated by customers.
From the machine on-site trial before shipment, preparing for the delivery, commissioning at customer’s firm, or even the service hot-line, customer’s satisfaction of machine performance is the top priority of the entire Nicely team. Customers feel it too !
“Nicely service teams are often praised by customer’s production leaders for our high-quality cutting results and excellent control in tension made by coherent system operation. Our service team is highly skilled for the real-time support or remote support via digital communications to troubleshoot abnormalities immediately, which is so appreciated and supportive! "says a front-line service engineer.
Remote support
Remote technical support.
When traveling restriction was in place, Nicely Technical Team, including electrical and mechanical specialists, grouped up right on the spot to remotely help customers troubleshoot to resume customers ‘production seamlessly.
Maintenance
A time-based inspection on a machine is especially significant as efficient performance and high productivity are closely related to.
In order to make machine users obtain operation knowledge easily, our operation manual covers operation instructions, importance notice for handling the machine, lubrication guidelines, trouble shootings, and necessary information.
For any question about machine operation or maintenance, Nicely team is always ready to assist you!
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